Shipping & Returns
Germany // Free standard shipping (1-3 working days)
Europe // 4,90 Euro (5-7 working days)
USA, Canada and Australia // 6,90 Euro (10-15 working days)
Orders will either be shipped with Deutsche Post, DHL or Hermes for deliveries within Germany, Europe, and all other countries. All orders over 30,- Euros are sent with tracked delivery. Please note that customers are responsible for the payment of possible customs payments.
Please note that some of the items are made to order. The average production and delivery time for those items can take around 2-3 weeks. Please check the individual product descriptions for more details. If not otherwise stated, your item will be dispatched within 1-2 business days after the payment has been received.
Not entirely happy with your item? No problem! You can request a return of your order within 14 days after the purchased goods have been received. Simply send an email to hello(at)mavolu.com or fill in the contact form, and we will then forward you the instructions for the return. Please note that a refund can only be issued for items that are in perfect condition, unused/unworn. Returns within Germany are free of charge. For returns from outside of Germany the customer is responsible for covering the postage cost.
Please note that due to hygienic reasons, all jewellery is exempt from return and exchange.