Shipping & Returns
Germany // Free shipping
Europe // 4,90 - 9,90 Euro*
USA, Canada and Australia // 6,90 - 14,90 Euro*
*shipping cost depends on the size and weight of the product(s) and will be calculated during check out
Orders will either be dispatched with Deutsche Post or Hermes for deliveries within Germany, Europe, USA, Canada and Australia. All orders over 40 Euros are sent with tracked delivery, which usually takes around 1-3 working days within Germany, 3-5 working days within Europe, and 10-15 working days to the USA, Canada and Australia. Please note that the customer is responsible for the payment of any possible customs payments.
The above delivery times and couriers only apply to those brands that are dispatched by MAVOLU directly (e.g. Artelusa, Cossac, Eve & Adis, Flowmance, Green Banana Paper, Jan 'n June, NAED). In order to keep stock cost low, MAVOLU is operating on a dropship basis with some of the designers. Items from those brands (e.g. Folklorica, Marina Kleist, Sekundär) will therefore be dispatched directly by the designer. The standard postage costs will remain the same, however delivery times and couriers can vary.
Please note that some of the items are made to order. The average production and delivery time for those items can take around 2-3 weeks. Simply check the individual product descriptions for more details. If not otherwise stated, your item will be dispatched within one business day after the payment has been received.
Not entirely happy with your item? No problem! You can request a return of your order within 14 days after the purchased goods have been received. Simply send an email to hello(at)mavolu.com or fill in the contact form, and we will then forward you the instructions for the return. Please note that a refund can only be issued for items that are in perfect condition, unused and have not been worn. Returns within Germany are free of charge. For returns from outside of Germany the customer is responsible for the postage cost.
Please note that due to hygienic reasons, all jewellery is exempt from return and exchange.