Terms & Conditions
The following terms and conditions apply to all orders that are placed by a customer through this online shop. By customer we mean every person who is completing a legal transaction that is not linked to their industrial or self-employed occupation (§ 13 BGB).
(2) Contract formation
The following rules apply to any order placed through http://www.mavolu.com .
In the case of a contract formation the contract will be between the customer and
The presentation of items in our shop is not a legally binding contract but solely a nonbinding purchasing offer to the customer. The published items are only example pieces, therefore small changes or slight variations in colour are possible. By placing an order through the online shop, the customer is submitting a legally binding purchase agreement. This will be confirmed by clicking the “buy now” button at the very end of the order process. The consumer can make changes to the order by clicking the “back” button during the order process, and can cancel the order process by closing the browser window. The incoming order will be confirmed by us through an email which includes all order details. The details and texts of the purchasing agreement as well as the order details will furthermore be stored in our system, however for security reasons a direct access through the customer will not be possible.
(3) Prices, delivery cost, payment, due date
The shown prices are end prices which do not include shipping cost. The shipping costs can be found in the section “Shipping & Returns”. Unless otherwise stated, the prices do not include VAT according to § 19 UStG. The customer can choose to pay via PayPal, credit card or debit card.
Some of the items are being made to order. Possible production times will always be stated in the product description.
Unless otherwise stated, the items will be ready for dispatch after the payment has been received. The delivery within Germany usually takes up to 5 working days, within Europe up to 10 working days.
In case any of the items are being damaged in transport, please report this to the courier and contact us immediately.
(5) Reservation of ownership
We reserve title to the delivered goods until the purchase price and delivery costs have been paid in full.
(6) Cancellation right
The customer has a cancellation right which can make use of within 14 days after the purchased goods have been received by either the customer or an appointed other person who is not the courier himself.
In order to make use of your cancellation right you need to contact us either by email or by post:
We are then going to send you the instructions for the return. Unfortunately we are unable to refund the postage cost of the return. The customer will have to cover for the delivery cost himself. The customer has to return all items to us within 14 days after the cancellation request has been sent.
Once the return has been received, we will refund the buying price within 14 days. A refund can only take place if the returned items are in perfect condition, unworn and unused. We will issue the refund onto the same payment method that has been used to pay for the order, unless something else has been agreed on.
The legal warranty rules apply.
(8) Care instructions
In case the care instructions have not been followed correctly, or if changes were made to the product that we have not explicitly agreed to, then the warranty right is no longer valid.
(9) Language of contract
The language in which the contract is concluded is German.