Shipping & Returns
Germany // free shipping (1-5 working days)
Within the EU // from 6,90 Euro (5-10 working days, final price calculated during checkout)
Outside of the EU // from 9,90 Euro (10-15 working days, final price calculated during checkout)
All orders are shipped with DHL/Deutsche Post. Please note that customers are responsible for the payment of possible customs charges.
Not entirely happy with your item? No problem! You can request a return of your order within 14 days after the purchased goods have been received. Simply send an email to hello(at)mavolu.com or fill in the contact form, and we will then forward you the instructions for the return.
Due to the recent increase in prices we are unfortunately no longer able to offer free shipping as well as free returns within Germany. In order to be able to continue offering the postage for free, we now kindly ask our customers to cover the shipping cost for any returns.
For returns from outside of Germany the customer is also responsible for covering the postage cost. Please note that a refund can only be issued for items that are in perfect condition, unused/unworn.
Please note that due to hygienic reasons, all earrings are exempt from return and exchange.